Hurie Sadighi
Abstract
The purpose of this research was to investigate the reference architecture elements for knowledge management in financial institutions. This research is both qualitative and quantitative using the survey method. Interview and questionnaire were used for data collection. The sampling method in this research ...
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The purpose of this research was to investigate the reference architecture elements for knowledge management in financial institutions. This research is both qualitative and quantitative using the survey method. Interview and questionnaire were used for data collection. The sampling method in this research is census. Descriptive and analytical statistical methods were used to answer the study questions and test the hypotheses. The findings indicate that among the three elements of knowledge management reference architecture, the lowest amount of attention was given to Knowledge Management followed by the knowledge business while the amount of attention to the information technology was moderate. The lowest amount of attention was given to knowledge extraction and knowledge identification processes among knowledge management elements and the highest amount of attention is in knowledge storage and Knowledge of organizational structure. Considering the elements of information technology, the amount of attention (both in the enabling and facilitator Technology) is the moderate. The knowledge business element was recognized as a strategic resource. Also, the comparison of views on the elements of knowledge management reference architecture indicate that employees devoted the least amount of attention while the managers paid the most amount of attention. The amount of implementing each element of knowledge management architecture in the center, the knowledge business element, the IT and the knowledge management have an unfavorable condition.
